FAQs
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Payments and security
Are my payment details safe with you?
Yes, all direct payment gateways adhere to the standards set by PCI-DSS, which is managed by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express, and Discover.
What payment methods do you accept?
We accept payments with major credit card companies such as Visa, Mastercard, Paypal and American Express
Shipping & Delivery
How long does it take to receive my products?
You can receive your products within 3-5 business days.
How much are the shipping costs?
Shipping costs depend on where you live. In Germany, the cost is €4.99.
Can I track my order?
Certainly! We'll send you an email with your tracking link within 2 business days of your order.
Returns & Refunds
How can I return my order?
Consumers have a fourteen-day right of withdrawal. However, this right of withdrawal does not apply to personalized products.
Didn't find what you were looking for? Feel free to contact us at any time!